Jobs and Internships

IT Network Tech

Nashville’s PBS station is seeking to hire an IT Network Tech. The IT Network Tech will assist with all aspects of information technology, production engineering and broadcast engineering responsibilities, including production tasks as needed. Reporting to the Senior Director of Engineering and will work closely with all levels of leadership as the Network Administrator.

Essential Duties/Responsibilities Associated with IT: 

1. Technical Support

• Provide advanced troubleshooting and technical support for iOS devices, macOS systems, and Microsoft applications.
• Resolve hardware and software issues for users in a timely manner.
• Provide onsite technical support during meetings and events. There have been and will remain times where onsite assistance will be needed for set up, and to support audio, visual and technical needs during high priority events and meetings.

2. System Administration

• Manage and maintain servers, networks, and workstations in both Mac and Windows environments.
• Implement and monitor security protocols to protect systems and data.
• Understand and maintain DNS, DHCP, Routers, Switches, Corporate Firewalls, VPNs.
• Understand and maintain standard TCP/IP ports and network security (mail, network, basic IP).
• Familiar with Group Policy, Microsoft Hyper-V virtual machines, Windows deployment services, WSUS and Linux.
• Competent in Desktop Windows 10 Pro / Enterprise and all MS Office products (Word, Excel, Access, Outlook, Teams, Visio)

3. Installation and Configuration

• Install and configure operating systems, software applications, and peripheral devices.
• Set up user accounts and permissions across platforms.

4. Network Management

• Monitor network performance and troubleshoot connectivity issues.
• Configure and maintain network infrastructure, including routers, switches, and firewalls.

5. Training and Documentation

• Provide training and support to end-users on software and hardware usage.
• Provide Cyber Security and other relevant training to all staff
• Create and maintain documentation for processes, policies, and troubleshooting procedures.

6. Collaboration and Communication

• Collaborate with other IT staff and departments to ensure smooth operations.
• Work closely with cross-functional teams to align IT initiatives with business goals.
• Communicate technical information effectively to non-technical stakeholders.

7. Software and Hardware Evaluation

• Design and implement IT infrastructure solutions that meet organizational needs.
• Evaluate new software and hardware solutions for integration into the existing IT infrastructure.
• Keep up to date with the latest technology trends and updates for all supported platforms.

8. Backup and Recovery

• Implement and manage backup solutions for data protection.
• Develop and execute disaster recovery plans to minimize downtime.

9. Project Management

• Assist in the planning and execution of IT initiatives.
• Lead IT projects from inception to completion, including planning, execution, and monitoring.
• Coordinate resources and communicate project status to stakeholders.
• Assist Engineering with Broadcast IT needs as required

10. Compliance and Risk Management

• Ensure IT operations comply with legal and regulatory requirements.
• Assess and manage risks associated with technology deployments and operations

Knowledge/Skills & Abilities: 

Ability to provide support within the information technologies (IT) and Engineering component of all of NPT’s broadcast and network infrastructure.  This includes operations and maintenance of all broadcast IT and networking systems for administration, production, and over the air systems.  Respect for the security of NPT’s considerable broadcast-related networking and IT infrastructure as well as associated delivery and operations systems. Work will be performed under general supervision but requires the ability to work on multiple tasks simultaneously and independently.  

Education and Experience: 

Certification or degree in information technologies, broadcast engineering or a related field is preferred.  Additionally, three to seven years’ experience in a technical operations field is preferred. The willingness to gain additional knowledge / training in the field of broadcast engineering, informational technology and cyber security is required.    

Work Environment & Physical Demands:

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with physical impairments to perform the essential functions. Individuals may need to sit or stand for extended periods as needed.  May require reaching above shoulder heights, below the waist, or lifting as required, up to 50 pounds.  Proper lifting techniques required.  Workspace varies from inside, to working outside for extended periods during the day. While primarily a traditional work schedule, this position could include some nights and weekends. 

In addition to comprehensive and ongoing training, Nashville PBS offers many benefits, including health, dental and vision insurance. 

To apply, please submit a cover letter and resume to Human Resources, Attn: HR, Nashville PBS, 161 Rains Avenue, Nashville, TN 37203 or email to mblair@wnpt.org. Position will be open until filled.

Nashville PBS is an Equal Opportunity Employer